Effective Date: 08-11-2025
Website: www.theartisanaura.in
Business Name: The Artisan Aura
Email: theartisanaura0@gmail.com
Address: House Katora, Near Jama Masjid, Sarai Tareen, District Sambhal, Uttar Pradesh, India
1. Introduction
Welcome to The Artisan Aura!
These Terms and Conditions (“Terms”) govern your use of our website, www.theartisanaura.in, and all purchases made through it. By accessing or using our website, you agree to comply with and be bound by these Terms.
If you do not agree with these Terms, please do not use our website or make any purchases.
2. Definitions
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“We”, “Us”, “Our” refer to The Artisan Aura.
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“You”, “Your”, “User”, “Customer” refer to any individual or entity accessing or using our website.
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“Products” refer to the handcrafted home décor items sold through our website.
3. Eligibility
By using this website, you confirm that:
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You are at least 18 years old or using this website under parental/guardian supervision.
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You have the legal capacity to enter into a binding agreement.
4. Products and Descriptions
We take utmost care to ensure product images, descriptions, and specifications are accurate.
However:
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Minor variations in color, texture, or finish may occur due to the handcrafted nature of our products.
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The Artisan Aura reserves the right to modify or discontinue products at any time without notice.
5. Pricing and Payments
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All prices listed on the website are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.
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We reserve the right to update product prices at any time.
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Payment must be made in full before an order is processed.
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We use secure, third-party payment gateways such as Razorpay or PayPal to process transactions. We do not store your payment details.
6. Order Acceptance and Cancellation
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All orders are subject to acceptance and availability.
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Once you place an order, you will receive a confirmation email.
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We reserve the right to cancel any order if:
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The product is unavailable or out of stock,
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Payment authorization fails, or
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Fraudulent or suspicious activity is detected.
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If your order is cancelled, any payment made will be refunded in accordance with our Refund & Return Policy.
7. Shipping and Delivery
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Orders are usually dispatched within 3–7 business days after payment confirmation.
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Delivery times may vary depending on your location and courier availability.
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We are not responsible for delays caused by courier services, natural events, or force majeure circumstances.
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You will receive tracking details once your order has shipped.
8. Returns and Refunds
Our Refunds & Returns Policy explains your rights and the process for returning items.
Please refer to our dedicated Refunds & Returns Policy for full details.
9. Intellectual Property Rights
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All content on this website—including images, text, graphics, logos, product designs, and trademarks—is the exclusive property of The Artisan Aura and protected under applicable copyright and trademark laws.
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You may not copy, reproduce, distribute, or use any content from our website for commercial purposes without our prior written consent.
10. User Conduct
You agree not to:
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Use the website for any illegal or unauthorized purpose.
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Upload or transmit any harmful code, virus, or malware.
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Attempt to gain unauthorized access to any portion of the website.
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Post or share any content that is defamatory, abusive, or violates the rights of others.
Violation of these terms may result in the suspension or permanent ban of your account or access to our services.
11. Limitation of Liability
To the fullest extent permitted by law:
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The Artisan Aura shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products.
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Our total liability for any claim shall not exceed the total amount you paid for the product in question.
12. Warranties and Disclaimers
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All products sold on this website are handmade, and minor imperfections are part of their unique character.
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We make no warranties regarding the suitability, durability, or exact appearance of any product beyond those required by law.
13. Indemnification
You agree to indemnify and hold The Artisan Aura, its owners, employees, and affiliates harmless from any claims, damages, or expenses arising out of your violation of these Terms or misuse of the website.
14. Privacy
Your use of our website is also governed by our Privacy Policy, which details how we collect and use your personal data in compliance with the GDPR and Indian data protection laws.
15. Third-Party Links
Our website may contain links to third-party websites or services.
We are not responsible for the content, accuracy, or practices of any external sites linked from ours. Users should review the terms and privacy policies of those third parties.
16. Termination
We reserve the right to suspend or terminate your access to our website at any time, without notice, for conduct that we believe violates these Terms or is harmful to our business or other users.
17. Governing Law and Jurisdiction
These Terms and Conditions are governed by and construed in accordance with the laws of India.
Any disputes shall be subject to the exclusive jurisdiction of the courts of Sambhal, Uttar Pradesh, India.
18. Changes to Terms
We may update these Terms and Conditions from time to time.
All updates will be posted on this page with a revised “Effective Date.” Continued use of the website after changes means you accept the updated Terms.
19. Contact Us
For any questions or concerns about these Terms and Conditions, please contact us:
The Artisan Aura
📍 House Katora, Near Jama Masjid, Sarai Tareen, District Sambhal, Uttar Pradesh, India
📧 theartisanaura0@gmail.com
🌐 www.theartisanaura.in