Refund and Returns

Effective Date: 08-11-2025
Website: www.theartisanaura.in
Business Name: The Artisan Aura
Email: theartisanaura0@gmail.com
Address: [ADDRESS]

1. Introduction

At The Artisan Aura, we aim to ensure that every customer enjoys a smooth and satisfying shopping experience. Our Refunds & Returns Policy is designed to be transparent, simple, and fair for both you and our business.
This policy applies to both physical and digital products purchased through our website www.theartisanaura.in.

2. Eligibility for Returns (Physical Products)

You may be eligible to return a physical product if the following conditions are met:

  • The return request is initiated within 7 days of delivery.

  • The product is unused, in its original packaging, and in the same condition as received.

  • You provide a proof of purchase (order number, invoice, or payment confirmation).

Non-Returnable Items

Certain items cannot be returned or refunded, including:

  • Customized or personalized products

  • Products purchased during clearance or sale events

  • Products damaged due to customer mishandling

  • Digital downloads, gift cards, or e-books

3. Refund Policy (Physical Products)

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

Approved Refunds

If approved, your refund will be processed within 7–10 business days through your original payment method.

Partial Refunds

Partial refunds may be granted in the following cases:

  • The item is not returned in its original condition.

  • Parts or accessories are missing not due to our error.

4. Digital Products

Since digital products are delivered instantly and cannot be physically returned, refunds for digital products are only granted in special circumstances, such as:

  • Duplicate payment or accidental purchase

  • Technical issues preventing download or access (verified by our support team)

Please contact us within 48 hours of purchase at theartisanaura0@gmail.com to request a digital product refund. Each case will be reviewed individually.

5. How to Initiate a Return

To start a return, please follow these steps:

  1. Email Us:
    Send a message to theartisanaura0@gmail.com with:

    • Your full name

    • Order number

    • Reason for return

    • Product photos (if damaged or defective)

  2. Approval Process:
    Our support team will respond within 2–3 business days with approval and shipping instructions.

  3. Ship the Product:
    Once approved, send the product to the return address provided in the email.
    Customers are responsible for return shipping costs, unless the product arrived damaged or incorrect.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery.

  • Include photos or videos clearly showing the defect or issue.

We will offer a replacement or full refund, depending on product availability and your preference.

7. Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your payment account again.

  2. Contact your bank or payment provider (processing times may vary).

  3. If you still haven’t received your refund, please email us at theartisanaura0@gmail.com.

8. Exchange Policy

We only replace items that are defective, damaged, or incorrectly shipped.
If you need an exchange, please email your request to theartisanaura0@gmail.com.

9. Contact Us

If you have questions about our Refunds & Returns Policy or need help with an order, contact us at:

The Artisan Aura
📧 theartisanaura0@gmail.com
🌐 www.theartisanaura.in
📍 [ADDRESS]